Exam MB6-700 Microsoft Dynamics AX 2012 R2 Project

Published: April 28, 2013
Languages: English
Audiences: Information workers
Technology: Microsoft Dynamics AX 2012 R2
Credit toward certification: MCP, Microsoft Dynamics Certified Technology Specialist

Skills measured
This exam measures your ability to accomplish the technical tasks listed below. The percentages indicate the relative weight of each major topic area on the exam. The higher the percentage, the more questions you are likely to see on that content area on the exam. View video tutorials about the variety of question types on Microsoft exams.

Please note that the questions may test on, but will not be limited to, the topics described in the bulleted text.

Do you have feedback about the relevance of the skills measured on this exam? Please send Microsoft your comments. All feedback will be reviewed and incorporated as appropriate while still maintaining the validity and reliability of the certification process. Note that Microsoft will not respond directly to your feedback. We appreciate your input in ensuring the quality of the Microsoft Certification program.

If you have concerns about specific questions on this exam, please submit an exam challenge.

If you have other questions or feedback about Microsoft Certification exams or about the certification program, registration, or promotions, please contact your Regional Service Center.

Manage projects (35-40%)
Set up projects
View a list of projects, edit project details, change project groups, specify project ID numbers, define project hierarchies, set report sort fields, create a new project by using the Project Copy Wizard, create and rename project stages
Set up projects of different types
Create time and material projects, create fixed-price projects, create internal projects, create cost projects, create investment projects, create time projects, create and configure project groups
Post project transactions
Define categories and category groups; set up cost prices, sales prices, and price groups; define line properties; define and enter project hour transactions, project expense transactions, and project item transactions; post project hour journals and timesheets by using effective labor rate (ELR); charge an invoice journal; create free text invoices; enter items in an inventory journal by using the item requirements form; define purchase orders and sales orders; define and enter beginning balances; review and adjust project transactions; set up journal approval and descriptions; set up ledger posting
Manage project timesheets
Set up timesheet periods, set up timesheet-related parameters, configure timesheet workflows, set up effective labor rate (ELR), set up My Favorites, set up My Delegates, create and approve timesheets, report missing timesheets
Post project invoices
Describe invoicing project concepts; set up project invoicing; set up project contracts; define billing requirements for transactions; create, adjust, and post invoice proposals; invoice on-account transactions; view posted invoices; reverse transactions by using credit notes
Manage project budgeting
Review general ledger budgeting and forecasting concepts, define the budget approval workflow, create an original budget, configure project budget properties, allocate budgets across fiscal periods and years, review budget impact and balances, review and approve budgets, manage committed costs, carry forward budget amounts at year end
Manage project inquiries and reports
Access project information by using the project control forms; export lists to Microsoft Excel; generate reports on project base data, forecasts, revenue, and transactions

Manage advanced projects (30-35%)
Configure project validation
Explain project validation, set up project validation parameters, enable validation for workers, set up validation groups, set up project validation category assignments
Configure project forecasting
Define forecast models; enter forecasts for hours, expenses, fees, items, and on-account payments; set up forecast scheduling; define forecasting on hours
Manage advanced project invoicing
Set up project invoicing parameters; set up funding sources, limits, and rules and allocations; set up fixed-rate agreements; manage grants; approve or revoke invoice proposals
Track work in process (WIP) for internal projects
Configure internal projects to include WIP, configure investment projects to track WIP and capitalize costs
Manage advanced time and material projects
Describe a time and material project with WIP, run a time and material project with WIP, describe post costs forms, describe time and material project with accruals, create a time and material project with accruals, reverse accrued revenue
Manage advanced fixed-price projects
Set up estimate period types, set up cost templates, set up estimate projects, create estimates for fixed-price projects, create a fixed-price project by using the completed contract method, create a fixed-price project by using the completed percentage and sales value method, create a fixed-price project by using the completed percentage and production plus (+) profit method

Manage projects for service industry (30-35%)
Manage Work Breakdown Structure (WBS)
Create and modify a WBS template, create a project WBS, set up rate cards
Manage project quotations
Create project quotations; create a WBS for a quote; commit resources for the quotation; approve, confirm, and print the quote; transfer the quote to a new or an existing project
Set up resource scheduling
Configure resource competencies, define project requirements, assign resources to a project based on resource availability, assign resources to a project based on project demand, create a project integrated with Microsoft Project Server 2010, run inquiries and reports on resource assignment and utilization
Set up billing rules for project contracts
Create a project contract with the milestone billing rule, create a project contract with the time and material billing rule, create a project contract with the progress billing rule, create a project contract with the fee billing rule, create a project contract with the unit of delivery billing rule, attach invoice formats to project contracts
Manage project invoicing
Initiate invoice processing; create, manage, reformat, submit, and post invoice proposals; create and post a credit note for the posted project invoice; explain a customer advance; explain customer payment retention; explain vendor payment retention
Manage pay when paid (PWP) subcontracting
Set up PWP terms, create and invoice project purchase orders with PWP terms, post customer invoices, receive customer payments, release vendor payments, inquire on PWP transactions, print PWP reports
Manage costs
Explain indirect costs and indirect cost components, define the rules for indirect cost calculation, set up and assign indirect cost components, create cost transactions, split indirect costs between multiple funding sources, adjust indirect costs

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QUESTION 1
Which statement about the effective labor rate (ELR) feature is true?

A. Effective labor rate is not enabled by default for all workers and can be enabled for the workers you select.
B. Effective labor rate is enabled when a cost price amount and calendar are specified for that worker.
C. Effective labor rate is enabled by default for all workers and can be disabled for the workers you select.
D. Effective labor rate is enabled by default for all workers and cannot be disabled.

Answer: A

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QUESTION 2
What is the purpose of the My Delegates feature?

A. To designate a linked worker in another legal entity
B. To designate multiple workers assigned to the same timesheet
C. To designate a worker who may approve a timesheet on a worker’s behalf
D. To designate a worker who may submit a timesheet on a worker’s behalf

Answer: D

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QUESTION 3
Based on which method do time and material projects create invoices?

A. Monthly payments
B. Predefined milestones in the project
C. Transactions posted to the project
D. Project phases

Answer: C

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QUESTION 4
Your company negotiates a project contract worth 120,000 USD with a customer. To maintain an acceptable profit margin,the budget for the project is set at 85,000 USD.
The project manager wants to manage the project as three related subprojects,so you divide the total budget into 25,000 USD,40,000 USD,and 20,000 USD. When you create the root project,you create the original budget and submit the budget to workflow for approval.
How should you manage the budgeting for the entire project hierarchy?

A. Manage the budgeting only at the subproject level in the project hierarchy.
B. Manage the budgeting as a single unit for the entire project hierarchy.
C. Manage the budgeting separately for each project type in the project hierarchy.
D. Manage the budgeting separately for each subproject in the project hierarchy.

Answer: B

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QUESTION 5
Your company invoices in U.S. dollars on a project for a company whose currency is euros.
To avoid any issues with currency exchange rate fluctuations,you agree on a fixed currency exchange rate for invoices.
How should you set up the project?

A. Specify a fixed-rate agreement on the project.
B. Specify a fixed exchange rate on the invoice proposal.
C. Specify a fixed exchange rate on the sales order.
D. Specify a fixed-rate agreement on the project contract.

Answer: D

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MB2-866 Microsoft Dynamics CRM 2011 Customization and Configuration

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QUESTION 1
You work as a Microsoft Dynamics CRM Implementation Consultant. You have been hired by
ABC.com to plan, customize and deploy a Microsoft Dynamics CRM 2011 solution for the company.
One of your decisions as a consultant is to decide whether to deploy an on-premises solution or
an online solution of Microsoft Dynamics CRM 2011.
Which two of the following statements are true?

A. Offline synchronization with Microsoft Outlook 2010 is not supported by Microsoft Dynamics CRM Online 2011.
B. The Internet lead capture feature is only supported by Microsoft Dynamics CRM Online 2011.
C. Customworkflow assemblies are not supported by Microsoft Dynamics CRM Online 2011.
D. Custom workflow assemblies are not supported by Microsoft Dynamics CRM 2011 onpremises.

Answer: B,C

Explanation:

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QUESTION 2
You work as a Microsoft Dynamics CRM Implementation Consultant. You are using Microsoft
Dynamics CRM 2011 to create a solution package.
Which of the following are solution components that you can use in your solution? (Choose all that
apply)

A. Client Extensions.
B. Service Endpoints.
C. Option Sets.
D. Article Templates.
E. None of the above.

Answer: A,B,C,D

Explanation:

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QUESTION 3
You work as a project manager at ABC.com. The company uses Microsoft Dynamics CRM 2011
for its customer relationship management solution.
All users in the company use Microsoft Outlook 2010 with the Microsoft Dynamics CRM 2011 for
Outlook client software.
You modify the system settings in Microsoft Dynamics CRM to configure the synchronizing client
option for Outlook.
Which other Outlook settings can you configure using the system settings in Microsoft Dynamics
CRM 2011?

A. You can use Microsoft Dynamics CRM to determine which data is synchronized with the
Outlook folders.
B. You can use Microsoft Dynamics CRM to configure the synchronization schedule.
C. You can use Microsoft Dynamics CRM to configure the email message sending interval.
D. You can use Microsoft Dynamics CRM to configure the interval between the downloading of
Microsoft Dynamics CRM email messages.

Answer: B

Explanation:

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QUESTION 4
You work as a Microsoft Dynamics CRM Implementation Consultant. You have been hired by
ABC.com to plan, customize and deploy a Microsoft Dynamics CRM 2011 solution for the
company.
You have been asked to describe some of the features of the Microsoft Dynamics CRM 2011
platform to ABC.com managers.
Which of the following statements about the Microsoft Dynamics CRM 2011 platform is false?

A. The Microsoft Dynamics CRM 2011 platform prevents direct access to the database by
controlling access through the data access layer.
B. The Microsoft Dynamics CRM 2011 platform allows developers to create software to directly
access the underlying database.
C. The Microsoft Dynamics CRM 2011 platform raises events for workflow processes and custom
business logic implementations.
D. The Microsoft Dynamics CRM 2011 platform uses security to control access to objects.

Answer: B

Explanation:

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QUESTION 5
You work as a Microsoft Dynamics CRM Implementation Consultant. You have been hired by
ABC.com to plan, customize and deploy a Microsoft Dynamics CRM 2011 solution for the
company.
A developer asks you to describe the customization features of Microsoft Dynamics CRM 2011.
Which three of the following answers describe ways in which you can customize Microsoft
Dynamics CRM 2011?

A. You can useapplication event programming to extend Microsoft Dynamics CRM 2011.
B. You can create custom processes and entities in Microsoft Dynamics CRM 2011.
C. You can use Microsoft Dynamics CRM dialogs to automate business processes.
D. You can create custom forms and charts within Microsoft Dynamics CRM 2011.

Answer: A,B,D

Explanation:

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Exam MB2-704 Microsoft Dynamics CRM Application

Published: December 26, 2014
Languages: English, Chinese (Simplified), Japanese
Audiences: IT professionals
Technology: Microsoft Dynamics CRM
Credit toward certification: Specialist

Skills measured
This exam measures your ability to accomplish the technical tasks listed below. The percentages indicate the relative weight of each major topic area on the exam. The higher the percentage, the more questions you are likely to see on that content area on the exam. View video tutorials about the variety of question types on Microsoft exams.

Please note that the questions may test on, but will not be limited to, the topics described in the bulleted text.

Do you have feedback about the relevance of the skills measured on this exam? Please send Microsoft your comments. All feedback will be reviewed and incorporated as appropriate while still maintaining the validity and reliability of the certification process. Note that Microsoft will not respond directly to your feedback. We appreciate your input in ensuring the quality of the Microsoft Certification program.

If you have concerns about specific questions on this exam, please submit an exam challenge.

If you have other questions or feedback about Microsoft Certification exams or about the certification program, registration, or promotions, please contact your Regional Service Center.

Apply sales management concepts (10–15%)
Work with customers
Identify customers who would benefit from sales management, identify core record types, describe how core record types are used in sales management, create and maintain customer records
Manage sales operations
Create, maintain, and use sales literature; create and maintain competitors; create and maintain sales territories; configure multiple currencies
Understand social listening
Identify social media channels, create and run search to listen for keywords, create an alert, determine where social insights can be added

Manage leads and opportunities (10–15%)
Work with leads
Determine when to use leads and opportunities, create and maintain leads, qualify and disqualify leads, convert email messages to leads, describe stages and steps in the lead process ribbon, describe the lead conversion process
Create opportunities
Create and maintain opportunities, convert activities and leads to opportunities, evaluate when to use system-calculated or user-provided values for revenue fields, describe stages and steps in the opportunity process ribbon
Manage opportunities
Close opportunities; view resolution activities; work with opportunity views; create and maintain opportunity connections; add post, activities, and notes in the collaboration pane; assign ownership of opportunity records to users or teams; add sales teams to opportunity records

Process sales (10–15%)
Manage the product catalog
Create unit groups, create products and add them to the product catalog, create price lists, create tailored price lists, create product kits and product bundles, group products by using product families, view product relationships by using hierarchy visualization, manage multiple currencies
Work with opportunities and quotes
Add opportunity products, capture product properties, suggest cross-sell and up-sell products, create new quotes, create a quote from an opportunity, activate and revise quotes, determine the impact of different currencies on price calculations and price lists
Work with orders and invoices
Create new orders; create new invoices; convert a quote to an order to an invoice; identify quote status changes; select alternate price lists with opportunities, quotes, orders, or invoice records

Analyze reports and sales (10–15%)
Manage sales metrics and goals
Define goal metric records; configure fiscal periods; define goal records; describe target, actual, and in-progress values for goal records; describe how to recalculate goals; describe a rollup query
Work with reports and views
Build reports with Report Wizard; identify report outputs; export information to Microsoft Excel; differentiate between features of static and dynamic view exports to Excel; work with Advanced Find; share dashboards, charts, and Advanced Find queries
Work with charts and dashboards
Create, configure, and share personal charts; create, configure, and publish system charts; create new system dashboards; describe uses of web resources and IFrames; differentiate between personal and system dashboards, charts, and views

Apply service management (10–15%)
Work with service management
Identify customers who would benefit from service management, identify core record types, describe how core record types are used in service management
Work with business process flows
Describe the purpose of business process flow in service management, identify what can be done programmatically in a business process flow, describe the rules-based branching feature of business process flow
Configure service management
Create case routing rules, create automatic case creation rules, create and maintain the subject tree, configure parent-child case settings

Manage service cases (10–15%)
Work with cases
Identify case lists and views, describe steps in automated case creation, identify benefits of case hierarchy, search for cases
Create cases
Identify ways to create new cases; create new case record; convert activity records to cases; create parent-child cases; identify case relationships; add posts, activities, and notes in the collaboration pane
Maintain cases
Describe stages and steps in the case process ribbon; identify actions that can be taken on a case; merge cases; cancel, delete, resolve, and reactivate cases; apply routing rules to cases
Work with the Knowledge Base
Search for Knowledge Base articles; create and maintain article templates; create, approve, and publish articles; search articles from case records; associate articles to a case; send Knowledge Base articles
Use queues
Differentiate between system and personal queues, create and maintain queues, assign cases and activities to queues, work with queue items, describe the process of working with queues, describe how case routing rules apply to queues

Manage contracts and entitlements (10–15%)
Work with entitlements
Create entitlement templates, create entitlements for a customer, add entitlement lines and associate with products, identify channels supported for entitlements, identify when case entitlements decrement and increment, describe the entitlement life cycle
Work with service level agreements (SLAs)
Identify SLA tracking KPIs and indicators, create a service level agreement, create SLA items, associate a service level agreement with an entitlement, describe the purpose of the timer control on the case form, configure service system settings for SLAs

Work with service scheduling (10–15%)
Service scheduling concepts
Identify customers who would benefit from service scheduling functionality, define service scheduling terminology, identify service scheduling process flow
Manage service scheduling operations
Configure work hours for users and facilities/equipment, limit a resource’s availability, create resource groups, create a site and associate resources with it, create customer service schedules, create holiday schedules
Maintain services and capacity planning
Define capacity planning, create a new service record, add a selection rule for required users and resources, configure account and contact service preferences, create a service with a same-site selection rule
Schedule service activities
Schedule a service activity in the Service Calendar, schedule specific resources by using the scheduling engine, schedule a service activity with same site rules, reschedule service activities, change the status of service activities, display and resolve scheduling conflicts

Analyze and report on service management (5–10%)
Manage service metrics and goals
Identify typical service goals and metrics, create a monthly metric and goal for case records, describe steps for adding a Target-In-Progress-Actual chart to the service dashboard
Work with service management reports
Identify key features and uses of the Service Activity Volume report, evaluate which service management report is best used in a given situation, identify key features and uses of the Case Summary Table report
Work with charts and dashboards
Identify service management system dashboards, create a personal service dashboard, create a system chart for service management

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QUESTION 1
You lose an active opportunity and close it in Microsoft Dynamics CRM.
What are two results of closing the opportunity? Each correct answer presents part of the solution. Choose two.

A. The opportunity is removed from the list of active opportunities.
B. Notes and attachments associated with the opportunity are saved for future reference.
C. All activities associated with the opportunity are automatically deactivated.
D. The opportunity cannot be reactivated.

Answer: A,B

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QUESTION 2
You are viewing the opportunity by status chart and want to see the records that have a status of open.
What should you use on the chart pane?

A. Refresh chart
B. Drill down
C. Advanced Find
D. Export Chart

Answer: B

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QUESTION 3
You plan to bulk import new case records.
You do not want the service level agreement (SLA) to apply to the new cases.
What should you do?

A. Set the Disable the SLAs system option.
B. Pause all SLAs.
C. Set the Ignore SLAs import option.
D. Deactivate all SLAs.

Answer: D

Explanation:
Ref: http://www.microsoft.com/en-us/dynamics/crm-customer-center/disable-or-enable-service-level-agreements-slas-for-cases.aspx

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QUESTION 4
You are a sales representative at a trade show.
A trade show attendee leaves a business card at your company's booth.
You need to enter the attendee's information into Microsoft Dynamics CRM for the sales team to qualify.
Which record type should you create?

A. Contact
B. Account
C. Opportunity
D. Lead

Answer: D

Explanation:
Ref: http://msdn.microsoft.com/en-gb/library/gg328442.aspx

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Windows 10 quick tips: How to protect your privacy

Worried about possible privacy problems in Windows 10? Here are some quick ways to protect your data.

There has been some concern that Windows 10 gathers far too much private information from users. Whether you think Microsoft's operating system crosses the privacy line, or just want to make sure you protect as much of your personal life as possible, we're here to help. Here's how to protect your privacy in just a few minutes.

Turn off ad tracking
At the top of many people's privacy concerns is what data is being gathered about them as they browse the Web. That information creates a profile of a person's interests that is used by a variety of companies to target ads (resulting in the current popularity of ad blockers). Windows 10 does this with the use of an advertising ID. The ID doesn't just gather information about you when you browse the Web, but also when you use Windows 10 apps.

You can turn that advertising ID off if you want. Launch the Windows 10 Settings app (by clicking on the Start button at the lower left corner of your screen) and go to Privacy > General. There you'll see a list of choices under the title "Change privacy options;" the first controls the advertising ID. Move the slider from On to Off. You'll still get ads delivered to you, but they'll be generic ones rather than targeted ones, and your interests won't be tracked.

To make absolutely sure you're not tracked online when you use Windows 10, head to choice.microsoft.com/en-us/opt-out. In the "Personalized ads in this browser" and "Personalized ads wherever I use my Microsoft account" boxes (on the right side of the page), move the sliders from On to Off. Note that you need to go to every browser you use and make sure the slider for "Personalized ads in this browser" is set to "Off."

Turn off location tracking
Wherever you go, Windows 10 knows you're there. Some people don't mind this, because it helps the operating system give you relevant information, such as your local weather, what restaurants are nearby and so on. But if you don't want Windows 10 to track your location, you can tell it to stop.

You can turn it off on a user-by-user basis as well -- so if you have several people with different accounts using the same device, they can each turn location tracking on or off. To turn location tracking on or off for any single account, sign into the account, head back to this same screen and, instead of clicking Change, go to the slider beneath the word "Location" and move it to On or Off.

Finally, this doesn't have to be all or nothing affair -- you can turn off location tracking on an app-by-app basis. If you want your location to be used only for some apps and not others, make sure location tracking is turned on, then scroll down to the "Choose apps that can use your location" section. You'll see a list of every app that can use your location. Move the slider to On for the apps you want to allow to use your location -- for example, Weather or News -- and to Off for the apps you don't.

When you turn off location tracking, Windows 10 will still keep a record of your past location history. To clear your location history, scroll to "Location History" and click Clear. Even if you use location tracking, you might want to clear your history regularly; there's no automated way to have it cleared.
Hey, Cortana, don't invade my privacy

Cortana is a very useful digital assistant, but there's a trade-off in using it: To do the job well, it needs to know things about you. You have a number of options for how to handle that, from turning it off completely, to only stopping some of its information-gathering.

Let's start with the simplest: Turning it off. Click in the Cortana search box on the lower left of the screen; then from the menu that appears, click the notebook icon (it's the third from the top) and click Settings. To turn Cortana off, move the top slider from On to Off.

It's not difficult to turn Cortana off: Click in the search box, click on the notebook icon on the left, click Settings and move the slider from On to Off.

That will stop Cortana from gathering information about you in the future, but what it already knows will still be stored in the cloud. To delete that information, click in the Cortana search box on the lower left of the screen and from the menu that appears, click the notebook icon, click Settings and then click "Manage what Cortana knows about me in the cloud."

You'll be asked to sign into your Microsoft account. Then you can clear the personal information Cortana and other Microsoft services such as Bing Maps has gathered about you under several categories: Interests (for example, Finances, News or Sports); Saved places; Search history; and Other Microsoft services.

For instance, you can delete all the information about your interests by going to the Interests section and clicking Clear. If you want to delete only information about some of your interests, first click "Interest manager" in the Interests section. In the page that appears, click the Edit button next to a type of interest (such as News or Sports). You'll then be able to delete specific interests (such as about your hometown baseball team) or add any that you do want Cortana to track.

If you want to leave Cortana on but manage what information it gathers about you, you can do that as well -- to a certain extent. Click in the Cortana search box on the lower left of the screen, then from the menu that appears click the notebook icon and then Settings. You can now turn off information gathering in several areas, such as the searches you do via Cortana on your PC and the Web, or the flight information from your emails.

Does it make sense to turn off Wi-Fi Sense?
One of Windows 10's most misunderstood features is Wi-Fi Sense. It's designed to let people easily share Wi-Fi connections, but some people believe it will allow friends of friends to log onto your network, and possibly do nefarious deeds.

That's not really the case. What it does do is let you share your network's bandwidth with specific people, while making sure they can't run rampant through your entire network. The feature can also automatically connect you to Wi-Fi networks that your friends share with you. For more details about how it works, you can check out this FAQ from Microsoft.

If you're still worried about Wi-Fi Sense, you can turn it off. Launch the Settings app and go to Network & Internet > Wi-Fi > Manage Wi-Fi Settings. Here you'll find all the settings that control whether and how Wi-Fi Sense should be used.
wifi sense

Wi-Fi Sense is not as intrusive as some have said, but if you don't want to use it, you can turn it off.
To stop connecting to networks shared with you by friends, turn the sliders from On to Off for "Connect to suggested open hotspots" and "Connect to networks shared by my contacts." To stop sharing the Wi-Fi networks you log into, go to the section titled "For networks I select, share them with my" and then uncheck Outlook.com contacts, Skype contacts and Facebook friends.

What else should you do?
All this shouldn't take you more than five or ten minutes and will do a great deal to protect your privacy. However, if you want to dig even deeper into privacy protections, there's something else you can do.

Launch the Settings app and click Privacy. On the left-hand side of the screen, you'll see the various areas where you can get even more granular about privacy -- for example, you can click "Account info" to stop apps from accessing your name, picture and other account information; or click "Call history" to stop apps from accessing your call history from Skype.

These steps can take you a long way towards making sure that Windows 10 doesn't cross the line into gathering data you'd prefer remain private.

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Exam MB6-889 Microsoft Dynamics AX 2012 Service Management

Published: April 26, 2012
Languages: English
Audiences: Information workers
Technology: Microsoft Dynamics AX 2012
Credit toward certification: MCTS

Skills measured
This exam measures your ability to accomplish the technical tasks listed below. The percentages indicate the relative weight of each major topic area on the exam. The higher the percentage, the more questions you are likely to see on that content area on the exam. View video tutorials about the variety of question types on Microsoft exams.

Please note that the questions may test on, but will not be limited to, the topics described in the bulleted text.

Do you have feedback about the relevance of the skills measured on this exam? Please send Microsoft your comments. All feedback will be reviewed and incorporated as appropriate while still maintaining the validity and reliability of the certification process. Note that Microsoft will not respond directly to your feedback. We appreciate your input in ensuring the quality of the Microsoft Certification program.

If you have concerns about specific questions on this exam, please submit an exam challenge.

If you have other questions or feedback about Microsoft Certification exams or about the certification program, registration, or promotions, please contact your Regional Service Center.

Manage service agreements (13%)
Create a service agreement header
Understand the use and impact of project management, project accounting and validation settings; set up project or category validation; set up or use service agreement groups; create service agreement headers
Create service agreement lines
Create new service agreement lines, search for service agreement lines to copy, understand the concept of service objects, set up service object groups, create service tasks, create service object relations or service task relations, specify service task notes
Create a service agreement from another source
Copy lines from another service agreement, create service templates and service template groups, copy a service template into a service agreement, create a service agreement from a sales order

Preparation resources
Working with service agreements [Microsoft Dynamics AX 2012]
Create service agreements [Microsoft Dynamics AX 2012]
Create service-agreement lines manually [Microsoft Dynamics AX 2012]

Manage service orders (13%)
Set up service parameters
Define settings for service order creation, set up service order default activities, set up service stages, set up and view stage reason codes
Create a service order manually
Create service order headers, create service orders or service order lines manually, create service object relations or service task relations with service orders, create CRM activities when creating service orders
Create a service order automatically
Combine service orders, describe service intervals, describe and use time windows, create a service order from a service agreement or sales order
Manage a service order
Process service orders; create item requirements; cancel or delete service orders; post a service order from a service order, service agreement, or project; post a service order to a project; invoice service orders

Preparation resources
Create service orders manually [Microsoft Dynamics AX 2012]
Create or modify service orders and repair lines [Microsoft Dynamics AX 2012]
Create service orders automatically [Microsoft Dynamics AX 2012]

Manage Service Level Agreements (SLAs) (12%)
Set up SLAs
Create SLAs, view information about SLAs and service orders, create service agreement groups, filter service agreements by group
Set up time recording
Start, stop, and restart time recording; create reason codes; understand the process of service order sign-off; define the different service order stages; use service order stages to stop time recording

Preparation resources
About Service Level Agreements [Microsoft Dynamics AX 2012]
Create service agreement groups [Microsoft Dynamics AX 2012]

Manage the Service Dispatcher (14%)
Set up the Dispatch board
Set a preferred technician, create activity types, create dispatch teams and assign resources, describe the concept of color-based priorities, set the default date interval on the Dispatch board
Manage service orders by using the Dispatch board
Describe service order integration, create new service orders and assign activity types, set a default start time on service order headers, set default values on service orders
Manage activities by using the Dispatch board
Describe activity management in the Dispatch board, create activities on lines, perform typical activity actions, assign time values to activities, reassign activities, change time assignments, monitor activities, view undispatched activities, jump between forms to view activities

Preparation resources
About the Dispatch board [Microsoft Dynamics AX 2012]
Set up service activity types [Microsoft Dynamics AX 2012]
Dispatch board (form) [Microsoft Dynamics AX 2012]

Manage repairs (12%)
Set up a management process
Understand the repair management process; set up or define symptom areas, symptom codes, and conditions for specified symptoms; set up diagnosis areas and diagnosis codes
Diagnose and repair
Set up resolutions and repair stages, create and finish repair lines, create service order transactions for repairs

Preparation resources
About repair management [Microsoft Dynamics AX 2012]
Service management - Repair configuration key (SMARepair) [Microsoft Dynamics AX 2012]
View service repair lines [Microsoft Dynamics AX 2012]

Manage bills of materials (BOMs) versioning (11%)
Create and modify a template BOM
Create or modify template BOMs
Create and modify a service BOM
Create service BOMs, describe the functions available for service BOMs, move a service BOM from one service object relation to another, update service BOMs, view service BOM reports, replace component items, modify service BOMs by using the BOM Designer

Preparation resources
Create a template BOM [Microsoft Dynamics AX 2012]
Setting up and maintaining bills of materials [Microsoft Dynamics AX 2012]
Modify a service BOM [Microsoft Dynamics AX 2012]

Manage service subscriptions (12%)
Create and modify subscriptions and transactions
Create subscription groups, subscription fee categories, or subscriptions; create and invoice projects; create or adjust subscription fee transactions; set up or update an indexed base price for a subscription
Manage subscription revenue
Invoice subscription fee transactions, create credit notes for subscription transactions, accrue revenue from subscription fee transactions, reverse subscription accruals, examine ledger transactions and posting of accrued revenue, set up subscription parameters

Preparation resources
About service subscriptions [Microsoft Dynamics AX 2012]
About subscription groups [Microsoft Dynamics AX 2012]
Accrue subscription revenue [Microsoft Dynamics AX 2012]

Manage services in the Enterprise Portal (13%)
Manage service orders in the Enterprise Portal for technicians
Describe service order management in the Enterprise Portal; create, access, or edit service orders; create or edit service order lines; create repair lines; view repair lines, object relation lines, and task relation lines; view service agreements; describe Role Center concepts
Manage service orders in the Enterprise Portal for customers
Access and view the status of service orders in the Enterprise Portal, create service orders, view subscriptions, review web service orders, transfer web service orders to the service orders form

Preparation resources
What's new: Enterprise Portal in Microsoft Dynamics AX 2012
About Enterprise Portal roles and user groups
Verify a service web order and assign it to a technician [Microsoft Dynamics AX 2012]

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QUESTION 1
You are reviewing a service order to determine whether it is in compliance with the associated service level agreement.
What does the Compliance value shown in the service order header represent?

A. The number of hours of work completed on the service order.
B. The percentage of hours remaining compared to the limit of the service level agreement.
C. The percentage of hours completed on the service order compared to the limit of the service level agreement.
D. The number of hours remaining within the limit of the service level agreement.

Answer: C

Explanation:

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QUESTION 2
You are configuring service level agreements in Microsoft Dynamics AX 2012.
What is the purpose of the Calendar setting on a service level agreement?

A. To determine whether a service order can be automatically created for the service agreement
B. To determine the start time of an incoming service order.
C. To determine the sign-off date of an incoming service order.
D. To determine whether the status of an incoming service order will be set to Started.

Answer: A

Explanation:

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QUESTION 3
You suspend a service level agreement (SLA) in Microsoft Dynamics AX 2012.
What is the result?

A. The SLA cannot be assigned to service agreements or service agreement groups.
B. The SLA cannot be assigned to service agreements but can be assigned to service agreement groups
C. The SLA cannot be assigned to service agreements but can be assigned to service orders.
D. The SLA cannot be assigned to service agreements or service orders.

Answer: A

Explanation:

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QUESTION 4
Which of the following is a result of cancelling the service level agreement on a service order in Microsoft Dynamics AX 2012?

A. The service order is signed off.
B. The status is set to blank.
C. The time recording records are deleted.
D. The service stage is set to Cancel.

Answer: C

Explanation:

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QUESTION 5
You are working with service orders in Microsoft Dynamics AX 2012.
In which situation will advancing the service order stage stop time recording?

A. If Stop time recording is selected for the service stage.
B. If the service order has no lines.
C. If the service order stage is changed to Cancel.
D. If Cancel is selected for the service stage.

Answer: A

Explanation:

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648-247 CCPS2 Implementing Cisco Connected Physical Security 2 Exam

648-247 CCPS2
Implementing Cisco Connected Physical Security 2 Exam

Exam Number 648-247
Duration 60 minutes (50-60 questions)
Available Languages English, Japanese
Register Pearson VUE
Exam Policies Read current policies and requirements
Exam Tutorial Review type of exam questions

This exam tests the Sales and Field Engineer's knowledge of the Cisco Physical Access Control solution. Candidates will be tested on knowledge of the basics of physical access control and the Cisco Physical Access Manager software solution. In addition, the candidate will also be asked questions regarding the PAC hardware components consisting of the MSP server platform, Access Control gateway and I/O modules, and 3rd party devices. Candidates can prepare for this exam by taking the CPAM course offered by Cisco Advance Services Education.

Exam Topics
The following topics are general guidelines for the content likely to be included on the exam. However, other related topics may also appear on any specific delivery of the exam. In order to better reflect the contents of the exam and for clarity purposes, the guidelines below may change at any time without notice.

Access control basics, legacy vs Cisco architectures
Hardware/software
Integration with 3rd party data systems
CPAM configuration workflow
High availability
Users, badges, I/O, edge policies, and maps
Schedules, backup, and troubleshooting


QUESTION 1
When a 24 VDC fail safe lock is being used to secure a door, how should power be supplied to the lock from the control source?

A. connected +24 VDC directly to the lock
B. connected +24 VDC through common and normally close
C. connected +24 VDC through common and normally open
D. connected +5 VDC binary control signaling

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QUESTION 2
What are the three common methods that are used for authentication with an access control system?

A. badge card, key fob, and keypad PIN
B. badge card, keypad PIN, and password
C. something you know, something you have, and something you are
D. something you know, something you have, and something you did

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QUESTION 3
Refer to the exhibit.



One or more expansion modules is connected to the Cisco Access Gateway via a CAN bus. How
should the CAN bus wires be connected after the last module in the chain?

A. The CAN bus wires should be looped back to the Cisco Access Gateway.
B. The CAN bus wires should be twisted together and tucked away.
C. The CAN bus wires should be plugged into a Layer 2 Ethernet switch.
D. The CAN bus wires should be terminated with a high-impedance resistor.

Answer: D

Explanation:

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QUESTION 4
What are the four main components of a typical logical door?

A. door, door knob, door jam, and hinges
B. lock, reader, tailgate sensor, and motion detector
C. lock, request to exit, door position switch, and swing arm
D. lock, reader, request to exit, and door position switch

Explanation:

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QUESTION 5
Cisco Physical Access Manager (Cisco PAM) is an appliance-based solution. The Cisco PAM
1.3.2 appliance is available on which of the following server platforms?

A. CIVS-MSP-1RU-K9
B. CPS-MSP-1RU-K9
C. CPS-MSP-2RU-K9
D. CIAC-PAME-1125-K9

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Rain clouds ahead: 10 bold predictions for the cloud industry in 2016

Warning signs for the cloud heading into 2016.

While I don't like interrupting anyone's business plans in particular, I have a jaundiced eye towards how clouds are bringing us rain, and how in 2016, the rain will drench us and try to drown us in data.

1. More cloud services shakeout/shakeup
Already we've seen the shakeout begin. HP Helion is now adjunct to HP's old ally Microsoft and its Azure Cloud. Microsoft, which is in turn now scared to death of unlimited storage and the resources it's chewing up, imposed strictures to OneDrive. No more happy terabytes with a license of Windows 10.

Portals as a business investment are down. Yahoo tried to do things with Flickr, but now seems poised to sell much of their non-Alibaba holdings. There are many minor portal players still in the game, but Facebook, the world's greatest time suck, challenges all.

Here's where I believe that something will happen: cloud storage will grow slowly, but steadily (see No. 3) because as we all know, nobody erases anything, and data will grow to fill the space allocated to it. How much junk is snoozing in your SAN? Been on Pinterest or Instagram recently?

2. Digital encryption divides will cause massive cloud exception handling
As the SHA-1 encryption protocol is retired, websites will be pushing users from the cliff of dead encryption. SHA-1 doesn't take much computing power to use, and its users are generally those with old phones, ancient operating systems on slow desktop and notebook hardware, and even early (and cheap) tablets. Will users of low-value equipment be able to successfully transition back to the web?

Once the lights are turned off on SHA-1, easy-to-do encryption by millions of older devices will be eliminated. So will those users' ability to run simple https web pages.

3. Chromebooks become the cloud access device of choice
As cloud app savvy increases, the need for huge notebook storage and processing power is in decline. Instead, we have cloud apps, simplicity, and generally less stuff to worry about being stolen or replaced. It becomes much more troubling for companies that make traditional stuff, as production lines shift rapidly towards Chromebook sleekness as the alternate device to a smartphone.

4. Your television now rats you out to the cloud (and maybe IoT, too!)
Huge unsorted piles of data are being generated by your holiday gift of digital ears in the living room. Yes, that cute little Samsung television is trying to take as much data as is rationally possible and transmit it to motherships for purposes of analysis.

At Best Buys or the Big Box, you'll need to carefully read the terms of service (oh, right, it's in the box) prior to connecting that TV to your Wi-Fi. And wear your bathrobe, please.

Great piles of data grub might be something you've actually enabled yourself via Amazon's Echo, Siri, Cortana, and the myriad new verbal assistants that not only are incredibly handy, but which know your location and are dutifully listening for your next command.

When will the temptation for organizations to just, well, analyze everything you do commence? How are you sure it's not happening right now? Plenty of people put black tape over the cameras on their tablets (perhaps for good reason, too) knowing that the cloud is like a sieve for your personal information. And IoT Analytics will strengthen as an industry. My stepson once wore tinfoil for a short period of time, carefully on his head. He was a pioneer.

5. OpenStack recipes for cloud containers become dominant
So you wanted to cook in The Cloud, eh? You're not alone. Now that there's an Open Container Initiative with seeming teeth, battles over deployed systems security provenance may be quieted, at least for a while. Value-added pieces evolve, with Food Channel-like organizations booming to provide Container Stir Fry, Seasoning Salts, and the infrastructure bits.

This also means that the dreaded specter of inter-stack organization harmony will be given more than superficial lip service, as each release of OpenStack requires even more studied intimacy at the API levels. Glue apps and components will do their best to become stickier and stickier as the elements of OpenStack look less like a stack and more like a homogeneous methodology. My prediction: OpenStack Releases actually slow down as adoption climbs, and more cooks get into the OpenStack kitchens, potentially causing drain sludge.

6. New for 2016: Huge Organization-as-a-Service (or, HOaaS)
Huge-Organization-as-a-Service (HOaaS) like the Dell-EMC-VMware merger will become commonplace, as Oracle, IBM, Dell, Microsoft, and even Rackspace attempt to eat Amazon's lunch. Dazzling, dizzying, and absolutely opaque-to-compare offerings will emerge, with price lists published bi-weekly (daily in Washington, DC) in an attempt to spark a cloud services market share war, if only for stockholder visibility as everyone tries to remain relevant.

The HOaaS idea, time-honored, is that organizations that are busy, resource-challenged, or in need of that certain propellant that takes them either wholesale or a little bit into The Cloud sometimes need to obtain all of their kit from just one contact that they can scream at when things go awry—or they want to expand it all. The One Stop Shop approach has merit for many reasons, and in The Cloud, captivity may not be as difficult, due to an increasing number of cloud transport/mirroring apps.

This is a space where some organizations will put on bright, shiny new clothing, dubbing themselves newly evangelized (and Suddenly Agile!) service providers, while behind the curtains, the same old smoke and dance will fail to enchant all but their leaden client base. HOaaS will need to be fleet-of-foot to survive the tracks laid down by the leaders.

7. Content distribution networks meet NFV
CDNs are blossoming like tulips in Holland. They're the only way that many cloud providers are surviving, as NetFlix, iTunes, and even captive CDNs from Microsoft and Amazon attempt to service their clientele. But the ability to rapidly reconfigure and take advantage of regionalized content distribution for cloud-to-branch and SafeHarbor quarantine means rapid configurations as situations warrant.

Open a pack of NVF—network virtualized functionality—sprinkle across your network bottlenecks, and suddenly inter-carrier operations and network reconfigurations become a cinch!

Ok, perhaps it's not going to be prevalent in 2016 or even 2017, but the primitives are starting to emerge that allow large cloud clientele to do rapid network reconfigurations that permit major CDN functionality changes—especially within the spreading circuits of major cloud providers done in minutes, not months.

Will NVF and SDNs mean the difference between servicing all the queues or extreme network cloud constipation? We'll soon find out!

8. 2016: The Year of the Consumer Cloud
Although Microsoft and phone service providers have begun to impose constraints on the concept of “unlimited,” the number of online streaming and storage services will rise and clog networks like no time in history, I predict. Whether social media, services applications, or raw storage, consumers are adapting to offloading their lives into The Cloud.

Why? Chromebooks, tablets, and other generally cloud-serviced devices will continue to dominate sales. People hate to back up. Some have never done this. Worse: some businesses never do this. Still worse: some government agencies don't either.

As HTML5 grows up, web services—oops, “cloud services”—will continue to grow. Consumers, finding that that a 16GB iPhone or 32GB NextBook are simply too small for their storage needs will be happy to avail themselves of network storage, backup, archiving, and not having to take out the trash.

In some ways, The Cloud is like computational crack: once addicted, walking away might be murderous.

9. The international data blockade year begins
Without new treaties, cloud services and providers will now need to sequester data into various new international geographic regions. The European Union now bars many kinds of international data transfers, allowing Safe Harbor agreements that once permitted such transfers to push cloud providers into dividing data—and data business locales.

Data must now have provenance, kind of like fish and wine, so that we know varying rules and regulations—largely meeting the needs of privacy—aren't violated. Many cloud hosting organizations are opening multi-national hosting sites for nexus, so as to comply with privacy regulations. How does a German traveling in Aruba deal with data sequestering? How about my upcoming trip to Barcelona? Can I email home? What about those ads I'll click on while in Catalunya? Does my click stay in Catalunya, or is it MY click, and can it go home with me? Must Cortana speak Catalunyan and not Castillian Spanish? Can I use sign language?

The devil of the details of what Safe Harbor and data sequestering mean must become the crux of policy—not easily negotiated in a U.S. Presidential election year. In the interim, many in the cloud services sector are looking very closely at outcomes as infrastructure becomes replicated into the EU, but also Canada, and soon, great walls of data will become the norm…until something else happens.

10. Cars meet cloud
Although a slow maturation in automobile (and service vehicle) data has been around for a while, virtually all cars today have a transponder built in to them. Whether it's autopilot or GPS suggesting the nearest Starbucks, cars will talk to the cloud, each other, hoarders and sifters of Big Data, and perhaps emergency responders (as some do now). There is money to be made. As usual, it's money first, and not security and safety. This fact will become amplified in 2016, I predict.

What's woefully apparent is that car cloud security is as primitive as a bad password on a good day. It's become the crux of lots of laughter and mayhem at BlackHat. So gruesomely bad are the minimums—car door locks—that key replicators pop up in disguise on eBay frequently. And nothing talks to nothing.

There is little interoperability among car manufacturers, each of whom traditionally invents its own secret sauces, and with luck, OEMs them to each other. Once automotive cloud sites are breached—which they inevitably will be—the hardwired-thinking and design of automotive cloud technology will be devilishly difficult to repair, recall, or retrofit. Worse, at 80mph on a Wyoming freeway, it could mean death and litigation, the size of which must cause insurance company actuaries to awaken in cold sweats in the middle of the night.

But hey, it's the cloud. Damn the security, full profits ahead!

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